HAYS upgrades to Dynamics 365 NAV with Awara IT

HAYS, a global recruitment firm operating across 33 countries and with more than 9,000 employees, relied on Microsoft Dynamics NAV 2009 in parts of its estate while regulatory and tax changes accelerated across its US divisions. The legacy NAV 2009 platform was unsupported and increasingly costly to maintain; HAYS engaged Awara IT to consolidate, upgrade and extend their finance, sales and HR information flows into Microsoft Dynamics 365 NAV.

Awara IT delivered a targeted migration strategy, custom developments for tax and reporting requirements, and integrations with HAYS’ CRM and payroll ecosystems. The project reduced compliance risk, shortened month-end cycles and improved consolidated reporting — providing HAYS US with a supported, extensible Dynamics 365 platform as the basis for future Power Platform automation and global standardization.

Müşteri / Sektör / Ülke

HAYS is a global recruitment company (Professional Services) with 9,000+ staff operating from 252 offices in 33 countries. This case focuses on the United States operations, where HAYS required a supported, compliant finance and CRM platform to replace legacy Dynamics NAV 2009 instances.

İş zorluğu

The primary driver was that Microsoft Dynamics NAV 2009 is no longer supported by Microsoft, leaving HAYS exposed to security, compliance and maintenance risks. Concurrently, multiple state-level tax accounting changes and new reporting requirements increased the volume of manual adjustments, special journal entries and bespoke reports needed by finance teams.

HAYS faced fragmented financial data across divisions, slow month-end consolidation, and a growing backlog of bespoke reports and modifications. The IT team lacked a standardized upgrade path that preserved historical data while enabling new tax logic, 1099/withholding reporting and integrations with modern Microsoft platforms. The brief required a partner who could migrate, re-implement business logic, and deliver maintainable extensions and reporting without disrupting recruitment operations.

Neden Dynamics 365 seçildi

HAYS selected Dynamics 365 NAV because it provides the most straightforward upgrade path from NAV 2009 within the Microsoft ecosystem while delivering modern finance, sales and extensibility capabilities. Dynamics 365 NAV (Business Central lineage) supports the required GL/AP/AR workflows, multi-entity consolidation and localized tax configurations needed for US operations, and it integrates natively with Microsoft 365 and the Power Platform.

Awara IT was engaged as the implementation partner due to its experience migrating NAV customers to Dynamics 365 solutions and delivering controlled, low-risk upgrades. The selection criteria prioritized continuity of business processes, maintainable customizations using extension frameworks, robust reporting (Power BI) and secure integrations with payroll, ATS and bank feeds.

Uygulanan modüller

• General Ledger, Accounts Payable, Accounts Receivable
• Cash Management and Bank Reconciliation
• Fixed Assets and Depreciation
• Intercompany and Multi-entity Consolidation
• Sales module with CRM integration for recruitment operations
• HR interface and payroll integration points
• Reporting & Analytics (Power BI datasets and operational reports)
• Localization and tax extensions (state withholding, 1099 support)
• Approval workflows and automated journal templates

Entegrasyonlar

• Migration and ETL from legacy Dynamics NAV 2009
• Payroll provider integration (secure file exchange/API)
• Applicant Tracking System (ATS) integration for revenue/channel tracking
• Microsoft 365 (Outlook, Teams) and Azure AD SSO
• Power BI and Power Automate for reporting & process automation
• Bank feeds and payment gateway integration
• Third-party tax engine for state withholding calculations

Yerelleştirme ve uyumluluk

Awara IT implemented US-specific localization across the Dynamics 365 NAV deployment: state withholding and multi-state tax logic, 1099 reporting structures, and GAAP-aligned posting profiles. The solution included statutory report templates, audit trails for tax adjustments and configurable posting logic to accommodate state-driven tax changes.

As part of the migration, Awara IT provided financial consulting to harmonize chart of accounts and intercompany rules, ensuring consolidated reporting met US statutory and internal governance requirements. All deliverables included documentation to support external auditors and in-country tax advisors.

İş değeri

The Dynamics 365 NAV upgrade reduced compliance and operational risk by moving HAYS US off an unsupported platform and by embedding state-specific tax logic into maintainable extensions. Faster month‑end close and near-real-time consolidated reporting improved financial decision cycles and reduced agency and desk-level friction for revenue recognition tied to recruitment placements.

Beyond immediate efficiency gains, the project established a standardized, supported Dynamics 365 foundation for future rollouts across other HAYS regions, enabled Power BI analytics for leadership, and created API-driven integration points for payroll, ATS and bank partners — lowering total cost of ownership and enabling phased digital transformation.