Automating CV intake with Dynamics 365 CRM and Azure AI for BOLASHAK

BOLASHAK (AI), a Kazakhstan-based human out-staffing firm, was processing high volumes of candidate CVs across web, email and personal search channels. Manual review and data entry created a recruiting bottleneck: inconsistent candidate profiles, slow screening, and limited pipeline visibility in their Dynamics 365 CRM environment. Awara IT was engaged to deliver an integrated solution that automatically ingests, recognizes and structures CV data using Azure AI and maps it into Dynamics 365 CRM.

The implementation converted unstructured documents (Word, PDF, JPG, PNG) into structured candidate records, enabling recruiters to filter, score and engage candidates faster. Outcomes focused on measurable operational improvements — reduced screening time per CV, higher structured data capture, clearer candidate pipelines and an auditable, secure intake process aligned with Kazakhstan data requirements. Awara IT led design, build and integration as the implementation partner.

Müşteri / Sektör / Ülke

BOLASHAK (AI) is a professional services company specializing in human out-staffing, operating from Kazakhstan with recruiting activity across the Middle East region. The firm manages thousands of candidate CVs from multiple channels and supports regional placements for corporate clients.

İş zorluğu

BOLASHAK received CVs in multiple formats and via multiple channels (website uploads, emails, and personal search). Recruiters spent significant time manually opening, reading and entering candidate data into Dynamics 365 CRM, creating inconsistent records and delays that reduced the speed of qualification and outreach.

Key pain points were: low structured-data capture from CVs, high manual effort for routine parsing tasks, slow time-to-fill for urgent roles, and poor visibility into candidate pipelines inside Dynamics 365. The fragmented intake process also made it difficult to apply consistent screening rules and maintain an auditable trail for compliance.

Neden Dynamics 365 seçildi

Dynamics 365 CRM was chosen as the canonical candidate relationship system because BOLASHAK already used the Microsoft stack and required a central, secure platform for candidate profiles, activities and pipeline reporting. Dynamics 365 provides role-based security, configurable entities and reporting that align with recruitment workflows and HR operations.

Azure AI was selected to handle document ingestion and entity extraction because of its robust OCR and Form Recognizer capabilities and native integration potential with Dynamics 365 via Dataverse and Power Platform. Awara IT recommended the Microsoft-centric architecture to minimize integration overhead, reduce security surface area, and ensure extensibility for future automation and analytics.

Uygulanan modüller

• Dynamics 365 Customer Engagement (customized Leads/Contacts/Activities for recruitment)
• Azure Cognitive Services: Form Recognizer + OCR for CV parsing
• Microsoft Dataverse as canonical candidate data store
• Power Automate flows for ingestion, validation and enrichment
• Azure Functions for file processing and orchestration
• Power Apps candidate intake dashboard for recruiters
• Role-based security and audit logging (Dynamics 365 / Azure AD)

Entegrasyonlar

• Website file upload endpoint (HTTP endpoint → Blob storage)
• Corporate email ingestion (Office 365 shared mailbox → Azure Function)
• Manual uploads from personal search (SFTP and portal)
• Microsoft 365 / Outlook (activity tracking and notifications)
• Azure Blob Storage for original documents and artifacts
• HR reporting via Dynamics 365 reports and Power BI (planned)

Yerelleştirme ve uyumluluk

The solution was implemented with Kazakhstan data protection considerations in mind. Sensitive personal data extracted from CVs is stored in Dynamics 365/Dataverse with field-level encryption and access restricted by Azure AD roles. Document retention and consent flags were added to candidate records to support auditability. Where required, data residency and export controls were configured to use the nearest compliant Azure regions and to minimize cross-border transfers in accordance with local regulations.

İş değeri

By automating CV ingestion and extraction, BOLASHAK reduced repetitive manual work and shifted recruiter effort toward candidate engagement and qualification. Higher-quality structured data in Dynamics 365 enabled faster searching, consistent screening rules, and improved pipeline reporting. The automation also reduced operational risk related to manual handling of personal data and produced an auditable intake trail.

The combined Dynamics 365 + Azure AI architecture provides a scalable baseline for future enhancements — including automated candidate scoring, Power BI dashboards for hiring metrics, and tighter integrations with placement and billing processes — enabling BOLASHAK to increase placement velocity while maintaining compliance across Kazakhstan and the region.