Standardizing BMW Kazakhstan’s Dealer Network with Dynamics 365 Business Central

BMW Kazakhstan needed to modernize accounting, supply chain and warehouse operations across a network of more than 25 dealerships while integrating with manufacturer systems and local accounting platforms. Awara IT was engaged as the Microsoft Dynamics 365 Business Central implementation partner to adapt a new dealer management system (DMS), migrate data from legacy NAV and 1C, and establish standardized BMW processes across the dealer network.

The implementation delivered a centralized Business Central platform with integrations to BMW OEM systems and 1C-Accounting, automated reporting to BMW AG, global user training and post-go-live support. The program prioritized zero-production downtime migration and achieved faster month-end closes, improved inventory accuracy and repeatable dealer onboarding processes—providing the client with consolidated financial control and operational transparency across Kazakhstan.

Client / Industry / Country

BMW Kazakhstan is the authorized BMW dealer network operator in Kazakhstan, managing sales, service and parts through more than 25 dealerships across the country. The engagement covered finance, supply chain and warehouse operations for a multi-dealer automotive distribution environment.

Business challenge

The dealer network operated on a mix of legacy Microsoft Dynamics NAV 2009 instances and local 1C-Accounting solutions, creating inconsistent processes, duplicated master data and fragmented reporting. Each dealer had local variations in accounting and parts-management processes that made consolidated financial reporting to BMW AG labor-intensive and error-prone.

Key triggers for change included the requirement to integrate standard BMW OEM packages, harmonize business processes to BMW brand standards before DMS rollout, migrate all dealer accounting to a single platform without production downtime, and enable automated consolidated reporting. The client also required global personnel training and sustained user support during the rollout across geographically dispersed dealerships.

Why Dynamics 365 was selected

Microsoft Dynamics 365 Business Central was selected for its multi-entity capabilities, tight integration with the Microsoft stack (Azure, Power BI, Microsoft 365, Azure AD) and a proven upgrade path from NAV. Business Central provided a single source of truth for finance, inventory and service parts management while supporting extensions and localizations required by the dealer network.

Awara IT’s experience with Dynamics NAV/BC, regional compliance knowledge and prior integrations with OEM systems made the team a practical partner. The solution met selection criteria for secure cloud hosting, scalable multi-dealer setup, prebuilt finance and warehouse modules and the ability to integrate with BMW OEM systems and 1C through standard APIs and middleware.

Modules implemented

• Business Central: General Ledger & Financials
• Supply Chain Management (Purchasing, Inventory, Replenishment)
• Warehouse Management (locations, bin management, mobile scanning)
• Sales & Service Order Management (dealer sales, service & parts invoicing)
• Fixed Assets and Accounts Payable/Receivable
• Power BI reporting for consolidated KPI and automated reporting to BMW AG
• Extensions for BMW OEM package compatibility and dealer-specific customizations

Integrations

• BMW OEM systems (secure API integration for parts data, warranty & service records)
• 1C-Accounting (synchronized master data, periodic accounting transfers)
• Legacy Dynamics NAV 2009 instances (migration and historical ledger transfer)
• Azure Active Directory for authentication and SSO
• Power BI for consolidated reporting to BMW AG and management dashboards
• Microsoft 365 for collaboration and document management

Localization & compliance

The implementation included Kazakhstan statutory reporting requirements and a local chart of accounts mapping to ensure VAT, tax declarations and statutory financial statements complied with national regulations. Local language support (Russian) was enabled in user interfaces and documentation. Where required, reports and tax submissions were adapted to formats acceptable to local authorities while maintaining the consolidated reporting structure required by BMW AG.

Business value

The Business Central rollout standardized BMW brand processes across the dealer network, eliminated duplicated accounting flows and provided one unified ledger for all dealerships in Kazakhstan. Integration with BMW OEM systems and 1C reduced manual reconciliation, improved parts availability and enabled near-real-time reporting to BMW AG.

User adoption was supported by a global training program and active go-live support from Awara IT, which reduced operational risk and helped dealers transition without interrupting sales or service operations. The centralized platform also created a foundation for future automation using the Power Platform and for scaling to additional franchises or regions.