Modernizing Apa-Canal Chisinau with Dynamics 365 Finance & Operations

Apa-Canal Chisinau required a single, auditable platform to manage finance, procurement, inventory and field maintenance across a public utility estate. Awara IT implemented Microsoft Dynamics 365 Finance & Operations to consolidate financial, tax and investment accounting while delivering Enterprise Asset Management (EAM) and an integrated supply chain. The project automated plan-versus-actual analysis, introduced material requirement aggregation and supplier selection workflows, and integrated external field service systems. As a result, Apa-Canal gained faster month-end reporting, clearer inventory control, and a unified maintenance-to-procurement process aligned with Moldova statutory reporting.

Client / Industry / Country

Apa-Canal Chisinau is the municipal public utility responsible for water supply, sewage and communal services in Chisinau, Moldova. As a regional utility provider it manages a large dispersed asset base, multi-site warehouses, and a mix of internal teams and external contractors.

Business challenge

Before the implementation, Apa-Canal operated with fragmented spreadsheets and point solutions that made it difficult to maintain planned maintenance costs by resource type, approve and track production programs, and aggregate material requirements across projects. Inventory visibility was limited; planners lacked reliable stock-on-hand data to optimize replenishment and supplier selection. Financial, tax and management accounting processes were partially manual, complicating month-end close and statutory reporting. Field maintenance teams used separate systems, creating gaps between actual resource consumption and accounting records, which hindered plan-fact analysis and increased procurement lead times and emergency repairs.

Why Dynamics 365 was selected

Microsoft Dynamics 365 Finance & Operations was selected for its integrated finance, supply chain and EAM capabilities that support utilities with large asset portfolios. The solution offers built-in budgeting and investment management, robust procurement and warehouse functionality, and native finance and tax controls required by a public sector entity. Awara IT was chosen as the implementation partner for its regional experience with Dynamics F&O and integrations in Eastern Europe. Dynamics 365 also aligned with Apa-Canal’s Microsoft ecosystem requirements (Azure and Microsoft 365) and provided scalable integration options for external field service systems and statutory reporting.

Modules implemented

• General Ledger, Accounts Payable and Accounts Receivable
• Budgeting and Investment Management
• Project Management & Accounting
• Enterprise Asset Management (EAM)
• Procurement and Sourcing
• Inventory and Warehouse Management
• Cost Accounting and Cost Control
• Fixed Assets and Depreciation
• Management and Statutory Reporting (Financial and Tax)

Integrations

• External field service system (mobile workforce sync via APIs)
• Local banking/payment gateway for supplier payments
• Power BI for operational and financial dashboards
• Integration with legacy accounting extracts and supplier catalogs
• Barcode scanning / WMS devices for warehouse receipts and issues
• Azure Service Bus and data entities for secure system-to-system messaging

Localization & compliance

The implementation included localization for Moldova statutory and tax reporting: VAT treatments, local chart of accounts mapping, and the formats required for periodic tax filings. Awara IT configured language support and reporting templates to produce compliant financial statements and tax declarations for the State Tax Service. Controls were added to enforce statutory posting rules and audit trails required by public-sector governance.

Business value

The combined deployment of Finance, Procurement, Warehouse and EAM modules eliminated multiple manual handoffs and created a single source of truth for finance and operations. Apa-Canal now executes maintenance plans with reliable materials availability, links physical consumption to financial postings, and enforces budgetary controls for investment projects. Operational visibility improved across warehouses and field teams, reducing unplanned procurement and enabling faster, more accurate statutory reporting. The solution reduced the administrative burden on finance staff and provided managers timely dashboards to support decision-making and cost management.